LME005 – What is a vision statement and do you really need one?

Do you really need a business vision statement? What can a business vision do for you? We’ll have some good and some bad examples of vision statements.

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Do you need a business vision statement for your company?

business vision statement

Business vision Statements are important!
Image: nruboc/ Resource: www.bigstock.com

I think so. With a good vision you can unleash the power of your team.

With a vision you paint a vivid picture of the future. You describe where you’re heading – both as a team and as a company. A true vision inspires people and creates a common understanding.

Do you have a business vision statement for your company? Do you know about a vision in your company?

I mean this kind of statement or phrase or description, which tells where your business is heading, what you want to achieve and why your company exists?

Pseudo Visions

Don’t get confused with those pseudo vision statements of big companies in the corporate world. Business visions like:

“As a reliable partner for our customers, we count on innovation, creativity and consistent customer focus as well as on top performance in all areas.“

Blablabla. Sorry, but that is just a bunch of buzz words. It doesn’t mean anything. It doesn’t say anything. How does this statement helps to distinguish your company from others? It doesn’t. Everyone wants to be a reliable partner. Every company wants to be customer focused.

Want another example of bad vision statements in the corporate world?

“We work hard to be a Company that Our Shareholders, Customers and Society Want!”

Oh, come on: That’s boring: That’s so generic: That can be true for almost every company.

Here is another “great business vision”:

“We will be the No1 in our industry and strive for double digit sales and profit growth over the next 5 years.”

What? Maybe the investors like this statement. But what’s about the customers, the employees and partners of this company? Does this statement inspires, energizes or motivates anyone? No, it certainly doesn’t!

The business vision isn’t about money.

Hardly anyone is inspired by helping someone else make money. Why would employees put their heart and soul into such a thing?

Sorry to all the CEOs in the corporate world who developed this kind of pseudo visions: These business vision statements are totally useless.

Difference between mission and vision statement

So what’s a good business vision then? Often people get confused with what the difference is between vision and mission.

Let’s answer that briefly: As part of a business strategy the vision tells where you are going and a mission tells why your business exists. But don’t think too much about these definitions and which one’s which.

Two important questions

If you are an entrepreneur and running a small business or if you are a manager in charge of parts of a business you should focus on these two questions:
1.           Why does your business exist?
2.           Where do you want your business to go?

Just to make it crystal clear. The first question is by far the most important one!

Why does your business exist?

What’s the purpose of your company?

There is a great Ted Talk by Simon Sinek about the why and about the purpose of a company. It’s called: “How great leaders inspire action.” It’s my favorite TedTalk. Simon describes in a wonderful understandable way how great leaders think, act and communicate and how important the “Why” is.

What makes a well-conceived business vision statement?

Successful entrepreneurs, such as Richard Branson or Steve Jobs live for real visions. They are or were not primarily driven by making money.

These entrepreneurs are in pursuit of other objectives and visions that are bigger than themselves. These are frequently business visions that carry a social or ecological value for the rest of humanity.

Some inspiring vision statements

Take Microsoft’s first business vision statement as a case in point. Microsoft’s revolutionary founding vision in 1975 was:

“Our vision is a computer on every desk and in every home.”

Probably, it addressed only a limited number of people back then. But they enthusiastically supported it. They were intrinsically motivated to contribute to this vision, which was viewed by these people as socially relevant.

Here are some other examples of great business vision statements:

The company Scooter:

“Our vision is to provide freedom and independence to people with limited mobility.”

Or Wikipedia

“Imagine a world in which every single person is given free access to the sum of all human knowledge.”

Just by listening to these visions, can you hear the difference to those pseudo visions?

What is a true vision statement?

If an entrepreneur or a company have a true business vision then they ultimately pursue an objective that is larger than themselves. The business owner isn’t just working to satisfy his ego and the company doesn’t purely exist to earn money.

A true business vision shows that the entrepreneur or the company strive to solve a meaningful problem. It is not about money, it is about solving a problem which makes the world a better place, which helps people.

And that’ll inspire other people. They’ll feel that the vision is important and useful.

And that’s why they want to support this business vision and be part of it – as an employee, as a customer or as a supplier.

What’s about making good money?

As an aside, this doesn’t mean that the company or an entrepreneur cannot make good money. On the contrary. In order to attain the purpose, to achieve something of value for the world, the entrepreneur as well as the company should and must make money.

If it’s important to the entrepreneur to live in a beautiful home and drive a luxury Porsche, then that’s ok. It may be necessary for him to be satisfied and content. The luxury then becomes a means to an end if he’s focused on his true vision.

His true vision is striving to solve a meaningful problem. It is not about money, but money is a means to an end. It’s about solving a problem which makes the world a better place.

What‘s your business vision statement?

What problem is your company solving to make the world a better place? If you don’t have a true vision yet or if you only have a pseudo vision in your company so far, don’t worry. You can work on it. Just click here to learn what exactly is needed to create an inspiring business vision.

The inspiring quote

“If you want to build a ship, don’t herd people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.”

Antoine de Saint-Exupery

LME004 – Upward Delegation: How to avoid this kind of monkey business

We are talking about how to avoid upword delegation, often also refered to as back delegation or reverse delegation. It’s a problem a lot of managers suffer from.

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upward delegation - monkey business

Upward delegation

When a task that you have delegated to an employee comes back to you – and you complete it. This is called reverse delegation or monkey business.

If you – as the boss – accept that an employee hands back the work given to him, then you do the work that your employee should actually be doing. That’s fatal, since you won’t have time for your own tasks.

In the following I’ll describe why so many executives have their problems with reverse delegation and how you can deal with it.

What exactly is upward delegation?

I can best explain it with an example:

Let’s assume that you delegated an important task to Jack last week. He was supposed to write the final report for Project XYZ by the end of next month. Jack knows this kind of project well and has all the information about it. You have complete confidence in him and in his abilities. That’s why you agreed with him that he only briefly reports back when he’s finished and sent the report.

Today you are very busy. You are on your way to an important meeting. Jack is talking to you in passing.

“Boss, I’m glad to see you. I’ve got a problem. I’m supposed to write that project report. I’ve put something together, but somehow I’m not getting anywhere. You know XYZ very well. Could you take a quick look at what I’ve written and perhaps add a few key words?”

So? How do you react?  In your mind you are actually somewhere else – namely already at your meeting. Yeah, sure. You’re the expert on Project XYZ, but you just can’t be bothered to do it right now. You just think:

“How do I get rid of Jack as quickly as possible?”

So you’re answering:

“OK. Jack, give it to me. I’ll deal with it later.”

Opps. – You have another task on your desk – a task that you had actually delegated to your employee, right?

Delegating back: Monkey Business

Many executives fall into this trap, called reverse delegation. As early as 1974 there was an article in the Harvard Business Review about it. The title:

“Management time: Who’s got the monkey?”

The authors compared tasks to be delegated with monkeys. Whoever is working on the task and who is responsible for it, is carrying the monkey on his shoulder. As long as he has the monkey he has to take care for him and feed him. This is expensive and takes time. If this becomes too much, you need to get rid of the monkey. Now the boss comes into play.

If the boss delegates a task, he puts the monkey on the shoulder of the employee. After a successful reverse delegation, the monkey sits again on the boss’ shoulder.

And if the boss has a lot of employees and does not resist, then very soon a lot of monkeys sit on his shoulder. Then he feels like a zookeeper. He’s in charge of feeding a lot of crazy monkeys.

The boss will then no longer be able to work properly on his tasks because he deals with tasks that he’s not supposed to do. He does the work of his employees.

The boss becomes the bottleneck.

It even goes as far as employees having to wait for their boss. The boss becomes the bottleneck. Then the employees complain:

“My boss can’t get anything done. He’s overdoing it. Our team can’t go on because we need his input but his work is piling up on his desk. He can’t manage at all. Who actually made this guy an executive?”

Why does reverse delegation take place? You have delegated a task and your employee tries to return the delegated task to you. The question is, why?

It can have many causes. For example, an employee is under a lot of time pressure, whether he’s just feeling it or not. The work just gets too much for him. He has taken on or promised too much, does not want to admit it and therefore tries to get rid of part of the work.

Perhaps the employee also has too little self-confidence in his abilities or feels overwhelmed. Here, too, he has accepted the task, but in the course of time he realizes it’s growing over his head.

In these cases your employee needs your help and support. But that doesn’t mean that you do his job.

What can you as a boss do?

Let’s assume you delegated the task correctly. You also made sure that the employee has the competence to solve the task. If there are problems, you told him, he can approach you – but not just in passing. You will help him, but always leave the responsibility with your employee and make an appointment to discuss the problem. Then ask:

“What would you do if I wasn’t there?”

or

“To solve the problem: what have you done so far?”

or

“What ideas do you have to solve the problem?”

or

“To make to solve the problem: What decisions do you need?”

or

“What exactly do you need from me now?”

With this kind of questions you coach your employee. In this way you ensure that he doesn’t remain on the problem side, but rather comes up with his own solutions.

Beware of your impulses.

Many managers are used to making quick decisions and thinking solution-oriented. However, in such a discussion with your employee you should suppress the impulse to work out the solution yourself.

If you solve the problem, it doesn’t train your employee’s solution behavior. You don’t really help him but you make him addicted. Because the next time he has a problem, he’d rather go straight to you than work on the solution himself. That’s not what you want, is it?

That’s why you support him with questions. Talk a little, explain a little, but ask. Help your employee by coaching him to find the solution. Suppress your problem-solving reflex.

Why are many managers being tricked into upward delegation?

Many managers fully understand the concept of reverse delegation, but sometimes it doesn’t work out. They keep finding out that they have somehow been tricked. Suddenly the monkey sits on the boss’s shoulder again. How could this have happened?

Some managers fear that if you do not solve the problem, their employees may consider you weak or incompetent. Others cannot say no, because you have a reflex of wanting to help or you are simply tempted to take on a complex task again.

Upward delegation because of incorrect behaviour

Sometimes, however, managers simply react incorrectly.

Let me give you an example to illustrate this:

You’ve been the expert in your field – and then you were promoted. Now you have the leading role and know that you should hand over the technical task to your employees. It is not your job to do the work of your employees. You realize that! But deep down inside you are proud to be perceived as an expert and not just a leader. You want to keep the status of an expert.

Normally, this need is not a problem for you. If you are concentrated or have enough time to think, you are safe. You decide rationally in favor of the leadership role and consistently hand over the technical work to your employees and you don’t allow reverse delegation.

However, it is different when you are under stress and have to make short-term decisions – without much thought – for instance when your thoughts are already in the next meeting and you are approached unprepared by your employee Jack on the corridor on the way there.

“Boss, can you take a look at this? I mean you are the expert. You know best about it…”

That’s something you love to hear from Jack. You enjoy the short-term good feeling of being perceived as an expert by your employees. It’s flattering. It’s good for your EGO, good to hear that you are needed and recognised as an expert. However, in the long run you have another monkey on your shoulder.

How can you avoid this upward delegation?

You could just block the conversation with the phrase:

“Do you want me to do your job?”

But this isn’t constructive. It’s frustrating and only leads to your employees feeling that they aren’t getting any support from you.

The solution is: You make an appointment with your employee to discuss the problem indepth:

“Jack, this is not a good time. I am already late for my meeting. But we can talk about it later in my office. Let’s say in half an hour. Is that ok with you?”

You kill two birds with one stone: On the one hand: You don’t let yourself be determined by Jack and you hold back your impulse slipping back into your expert role. On the other hand, you give your employee enough time to think again about his problem. Maybe he’ll find a solution without your help.

3 Tips on upward delegation

Let me give you some help when dealing with “monkey business”.

  1. Every monkey takes time!

Think very carefully about what you commit to. For example: If your employee asks you to participate in some unimportant project meeting because you are the expert. Don’t do it just because you want to please him or please your EGO. Think twice before you do it or before you make such promises. A meeting can quickly cost you several hours. Time you could probably make better use of.

  1. With every monkey comes a supervisor!

If you have accepted the task, very often you have someone who depends on your completion of this task. Therefore, if you take on the task, you become accountable to others. After all, you make a commitment – and it doesn’t matter on which hierarchical level your supervisor stands.

Think about it: If you take back a task then your employee becomes your supervisor. Now he has all the right to ask you:

“Have you finished the task yet?”

  1. A monkey rarely comes alone!

If you take on a task, your employee is rewarded for his or her behavior. He reverse delegated an unpleasant task to his boss. Now, he has more time for himself and is even allowed to supervise his boss according to the motto:

“Boss, have you finished the report yet?”

Oh, great! What’s happening? In the future, the employee will try to give you even more monkeys. That makes sense to him. That’s why I say: Don’t feed your employees’ monkeys!

 

Try to consistently avoid upward delegation. Not only in your interest but also in the interest of your employees.

 

The inspiring quote

“Delegating means letting others become the experts and hence the best.”

by Timothy Firnstahl

LME001 – What is leadership and how can you find time for it?

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If somebody asked you to explain what is leadership? How would you respond?

It’s hard, right? The concept of leadership is vague – and the funny thing is as long as we don’t have a good definition how can we talk about leadership?

What is leadership?

What is leadership?Let me give you my definition of leadership. For me, leadership means defining where to go. Who leads deals with the future of the company and with the people in the company.

If you are  in leadership mode, you work on the vision of your company, you formulate goals and strategies. You reflect on innovation, positioning and customer benefits. You improve the processes in your company. And most important: You talk to and with your employees, you discuss, inform and inspire. All this is leadership.

If you are only managing

In recent years I’ve seen many managers who work hard – but they are unable to execute because they are trapped in their day to day work. These managers often feel frustrated and demotivated.

If you are in such a situation you start feeling like in a rat race. You work and work, but nothing important gets done. Your company is not growing, sales are stagnating and the mood of your workforce is low.

The reason for this is often, that most executives focus on management but not on leadership. They manage a lot but they don’t lead.

What is managing?

If you manage you focus on processes, you don’t work on the future and you don’t focus on people: You have no time for it. Managing is more about day-to-day business, administration, resource allocation, budgeting, costs and risk management, control, keeping deadlines. There is no time for other things. Numbers, data, facts! Pam!

Don’t get me wrong. Of course you have to do both: you can’t just lead. You have to lead and manage. But as a leader – above all – it is your job to keep track of the big picture. You have to deal with the future direction of your business and with taking care of your people.

If you don’t lead, who does?

I know many CEOs and managing directors who work around the clock and still feel they don’t really do their job. Many are trapped in the rat race of day-to-day operations.

They work a lot, but don’t take enough time for the real leadership tasks. Are you one of them?

The problem for most managers

The question is, why is that? Why do a lot of managers deal with so much operational stuff and administrative work instead of focusing on the most important tasks: leadership? I admit, that I also struggled myself with this problem for a long time.

This isn’t just a problem of CEO’s and managing directors. It doesn’t matter if you are a group leader, a team leader or if you were just promoted into your first managing role. Every manager seems to have more work to do than he has time for.

In my view, there are several reasons why managers think they don’t have time for leadership. The biggest challenge can be summarized in one sentence:

Leadership is important, but rarely urgent!

Developing a business strategy, talking to an employee, discussing the vision statement, thinking about customer benefits or improving processes – these leadership tasks are important, but they are not urgent.

If you develop the strategy today or only tomorrow, will not be a big difference. If you have this one-on-one meeting with your direct report today or only later next week, this doesn’t change the bottom profit line, does it?

In contrast, management tasks are usually urgent and have a deadline. But are they always that important? Not really.

Why is that so?

Management tasks are determined by others and they have normally a due date – a deadline. For example, the tax office needs documents at a given deadline, the participation in a trade fair must be decided until the end of the month. A customer urgently needs an offer by this evening. All these tasks have deadlines which were defined by someone else.

On the other hand, leadership tasks are generally self-determined and have no fixed date – at least, if you don’t define one.

Most people – and managers are no exception – have a tendency to focus on urgent tasks with a deadline and postpone tasks, which are really important, but not urgent.

Important or urgent? What is leadership?

As a result, many executives realize at the end of the day that they worked only on urgent tasks. This means that they didn’t find time to work on any leadership tasks. Too bad!

“But there are such a lot of urgent management tasks. They need to be done! They are all urgent and important.”

Really? Yes, a management task normally has a deadline. But keep in mind: Mostly this just means that someone else made it urgent. You may argue, that this management task is urgent and important, but very often it’s important for someone else – not necessarily for you.

If you’re a manager you should –  on a daily basis – question, if and what kind of management tasks you have to do. Ask yourself everytime: Is it really necessary to do it? If yes: Is it necessary that I do it? If you can delegate then do so. I know this can be difficult sometimes and we will talk about how to delegate successfully in one of the following episodes: “LME002 – How to delegate successfully”.

But for now: Keep in mind, that management tasks don’t need to be done by yourself. You need time for the important leadership tasks.

Is leadership really so important?

This question often comes up when managers are convinced that facts and figures are most important in business. I agree that facts and figures are important but you miss out if you only focus on them.

What about the vision and the purpose of your company or your department? Not important? Be careful. Some managers think that the purpose of any company is easy to define. It is clearly to make profit. What else?

In my opinion, these managers are wrong. They have never experienced how motivating a big vision can be, how important values are and that the ultimate purpose of a company is not to make a profit. No, the purpose of a company is to create customer benefit and then the profit will come.

We will talk about this in one of the next podcast episodes. If you want to be successful, it’s important that you have a clear answer to the question

“Why? – Why does your company exist?”

and your answer should not be just to earn money.

Only when managers have a clear vision and a bigger goal, they can communicate with their employees in a way that they carry their employees along. If they do, their employees work on the right things. Why? Because then your employees  know what is important. They understand what ‘s expected from them and only then will your employees be able to work independently. A true leader has a clear vision.

The problem is that managers often don’t believe this.

“Independently working employees? Forget it. Employees need to be told what to do in detail. Otherwise nothing gets done.”

The problem with micromanagement

That’s why this kind of managers are often at the mercy of “micromanagement“. Frustrated, they complain about the demotivation and inability of their employees. But they don’t understand: it’s their own fault.

If you don’t take the time to think and talk about vision, strategy and goals, how can your employees work towards these goals? How can they make decisions in your interest, if they don’t know your expectations?

That’s why you need to find the time for leadership.

3 tips how to find more time for leadership

You know by now, what is leadership. Here are three helpful tips to find more time for leadership.

Tip 1:    Track your time.

If you want more time for leadership in your daily work, you first need to be aware of how much time you are currently spending on it.

Most managers only have a very vague idea of ​​how much time they really spend on leadership. We all often underestimate the hours we spend with unproductive management instead of leading.

That’s why you should determine daily how many hours you have spent on leadership and how many on day-to-day management or on normal work.

You only have to log two numbers at the end of the day. Not more! Do this for 2 weeks and you have a good idea how much time you really spend on leadership.

Even if you managed all day long, if you write it down at the end of the day, you will at least realize that you did not spent any time on leadership that day. Realizing is the first step toward improving.

Just log your time. It costs you nothing but 2 min max at the end of the day. And it’s worth it. Just write it down on a piece of paper: How much time did you spend on leadership and how much time did you spend on management?

Tip 2:    Set yourself a goal.

Set yourself a measurable goal. What percentage of your working time do you want to spend on management tasks over the next 3 months? This motivates yourself. But don’t overdo it. If you have only spent 10% of your time for leadership, it will probably be difficult to reach 50% in the short term. However, an increase from 10 % to 20 % is quite realistic.

Experience shows that there is no point in planning significantly more time for leadership tasks as early as next week. Your schedule is so full, it’s hard for you to make it. Therefore, set yourself the target for a 3-month period. By the way: When you have reached your goal, reward yourself. You deserve it.

Tip 3:    Make important tasks urgent.

Since leadership is usually important but not urgent, we postpone it. Therefore, let’s outwit ourselves. Set fixed deadlines for leadership tasks in your planning and put them into your calender and your ToDo List. This automatically makes your leadership tasks urgent.

But sometimes you may find that this is not enough. After all, the appointment is self-determined and not determined by others.

In such cases it helps if you commit yourself to others. For example if you’ve always wanted to work on the important strategy for your company, you promise to present the results to your employees at the end of next month. Here’s the deal: a deadline for your important leadership task, which you just made urgent. It goes without saying that you must keep this promise. Stand up to your word. Through scheduling and commitment to others, you make an important leadership task urgent and the likelihood increases that you will actually complete this task on time.

 

This should help you to get started with leading more and managing less.

 

The inspiring quote

“Management is doing things right; leadership is doing the right things.”

Peter F. Drucker

 

Best funny leadership videos! Enjoy and have a good laugh!

Funny LeadershipMaybe you think, that there is no funny leadership. But I believe your are wrong.

Laughter helps you to cope with stress, conflicts and pain. That’s why a leader should have a good sense of humour.

Nothing works faster to bring your mind and body back into balance than a good laugh. Laugh at yourself. That’s best.

Remember Monty Python’s song:
“Always Look on the Bright Side of Life“?:

“…You’ll see it’s all a show.
Keep ’em laughing as you go.
Just remember that the last laugh is on you.”

Laughter promotes performance

Not only your own performance gets better, but also that of your entire team. Various studies have shown that people who have humour generally appear more likeable and are perceived as more competent.

Humour improves the working atmosphere, which leads to better functioning of work processes.

Better dealing with difficult situations

Managers who humorously defuse difficult situations enjoy great acceptance. Using humour as a means of communication in everyday work is a strategy for success. Because studies show wherever people laugh, employees feel comfortable and work is usually more and better.

Laughter, joy and happiness are terms that convey a positive and satisfied view of the world. People who surround themselves with a humorous aura are always perceived as positive by others.

Funny Leadership Videos

Below you’ll find the business videos on YouTube I find most funny. Enjoy and have a good laugh!

Sales are up

Truth is not really welcome in some companies.

Change Management

You can be certain: Your employees want to support your company.
But if you want an organizational change you have to explain correctly what you want.

Back Up Strategy

Can you really rely on your back up strategy?

Video Conferences

Leadership is not about technology, it’s about people.
Most managers have the employees they deserve.

Team Work I

Isn’t it amazing what you can do with a great team?

Team Work II

An example of bad team work:

Team Work III

Leadership and effective collaboration

Don’t ask job candidates these silly questions…

I too should have asked better questions at job interviews during my time as a start-up entrepreneur and as a corporate managing director…

Typical signs your company is in trouble and you should leave…

 

Do you want to know how real leadership works?

How to stay focused on your goals and say “NO” if needed.

How to stay focused on your goals

How to stay focused isn’t easy.

If you want to be successful you must know how to stay focused on your goals in business as well as in private.

To focus means to direct time and attention to a limited number of issues. Things that are outside your selected area of focus become unimportant. Tune them out rigorously.

That’s an important part of learning about what leadership is. Great leaders focus on the most important things and delegate the rest. – But this is easier said than done.

Do you also have a tough time rigorously rejecting requests. It’s difficult to say “no” to calls for help or opportunities when these are outside of your area of focus.

Sometimes I catch myself saying “yes” when I should have actually said “no”. Someone asks me for a favor, and I agree without giving it much thought. This usually results in stress and unnecessary time pressure.

Why do we have such a tough time saying “NO”?

I can think of several answers to this:

We

  • Undereste the effort.
  • Fear consequences.
  • Are afraid that we will miss out on something.
  • Suffer from the helper syndrome.
  • Feel flattered.
  • Want to be liked.
  • Feel responsible, even though we are actually not.

How to stay focused isn’t easy. Especially if your boss demands impossible things. If this is a problem for you, check out my blog post on “How to deal with a demanding boss”

Which response best applies to you?

This is how to handle opportunities and requests!

The following tips help me to handle opportunities, request and favors that are outside my area of focus. They help me to work on becoming a more consistent leader. They may not always work for me – but I am getting better results all the time. This will help you how to stay focused on your goals:

1. Do not rush the decision!

Take the time to think about it, so that you can realistically assess the effort. Create a clear picture of the consequences for yourself if you agree. What does this mean in terms of time and stress?

2. When you say no, do so courteously but directly!

Do not beat around the bush. Your rationales should be brief and to the point.

3. Whenever possible, offer an alternative!

In this way you help the other party and stay focused.

4. Once you have made a decision, stick with it.

Remain rigorous!

Fear of change!

The fear of missing out on an opportunity is frequently stronger than the awareness to remain focused. I frequently can see this in companies that need to adjust or change their previous business model.

They develop an inspiring business vision statement and a good business strategy to improve their profitability. Everyone is in agreement that long-term profitability can only be attained by rigorous positioning. The new strategy is adopted and is ready for implementation – no sooner than that, a telephone call comes in and all the old habits fall back in place:

“Yes, I know! We want to focus on the profitable industry A, but here is this new customer from industry B who is dangling this order in front of us…..”

And just like that, the good intention to focus comes crashing down. Instead of saying “no”, the decision is made to take the path of least resistance.

The laboriously developed strategy is placed on the back burner. The new positioning to become more profitable falls by the wayside. It is best to generate revenue now at a low contribution margin. After all, it is possible that the new strategy might not work out.

Albert Einstein appropriately described this behavior as follows:

“The purest form of insanity is to keep doing the same thing and to also expect that something will change.”

This is how to stay focused on your goals!

Before adopting a strategy discuss its implementation in detail. Simulate various scenarios. Think about what could go wrong during the implementation process. Discuss what-if scenarios and how your company needs to respond to these.

Set a minimum period during which you and your company will remain true to the new strategy, for instance 3 months. Do not allow yourself to lose focus during these 3 months, regardless of what “opportunities” present themselves during this period. Change your focus during this time only if you are confronted with an unexpected critical issue.

You should then evaluate the results after 3 months and reassess the situation. Is it necessary to adjust the strategy and your focus? Now is the time to do so – but not before this period has expired!

 

How to stay focused at work when everyone wants your attention!

It is difficult to stay focused at work especially as a manager. Everyone wants your attention: clients, colleagues, your employees, your boss!

In this video I show you how you can stay focused and work on the most important things without distraction:

If you want to read about this just click here: How to stay focused at work 

 

The inspiring quote

“Lack of direction, not lack of time, is the problem. We all have twenty-four hour days.”

Zig Ziglar

Consistent leadership is key to success: How to act and stay consistent as a boss.

Consistent leadership is one of the most important strength of successful managers. As a business leader you are in charge of establishing a consistent culture and value system in your company.

Why inconsistent leadership often fails.

Consistent Leadership

Consistent Leadership can be exhausting!
Image: Lichtleister/ Resource: www.bigstock.com

The manager is annoyed: The business goals are not reached, decisions are not implemented and deadlines with customers are not met. It’s enough.

“We need to implement what we have agreed. We need to be more consistent in what we do. As a boss I must and will be more consistent! From now on I will consistently check results and take action if needed!”

Employees hear it and they understand the reaction of the manager. Inconsistency is a waste of time and money. A company can’t afford it long term.

Everyone agrees – but after a while everything is as it was before. The manager has failed to act and stay consistent. This is unfortunately a typical leadership mistake.

The question is why? Why is it so hard to be consistent as a boss? What can you do as a boss in order to be consistent in your daily activities?

Punctuality

The Managing Director called his 8 department heads for a meeting for 10 am. Now it is 10:15. Everyone is there – only he is missing. Suddenly the door of the meeting room opens. The Managing Director enters the room and apologizes briefly:

“Sorry for the delay, but I had to talk to John about the production figures for tomorrow.”

What goes through your head when you read that? You might think:

“I understand that. As a boss, I have so much work to do. My employees sometimes also have to wait for a few minutes.”

This short wait can be quite expensive. In the above example, each of the 8 department has 15 minutes to wait idly. At an assumed hourly rate of $ 150 for each head

$ 150 x 15/60 x 8 = $ 300 !

are wasted in this 15 minutes!

Perhaps you’re thinking now:

“$ 300 is not that much. That can happen even once. The meeting with John regarding production numbers was surely important! “

The point is: It is not about the $ 300 loss. It is crucial that the manager acts a role model. If you demand punctuality of your employees – and you should – then you need to be on time as well – always. No excuses.

If you want consistent leadership in your company you have to act consistently. The first thing is to be consistent with yourself. Walk the talk! The fish always stinks from the head!

Act consistently!

As an executive you have to act consistently. What does it mean? You must define the goals properly, agree measures and actions with your staff and check the outcome, control the results.

If you don’t control results regularly, you aren’t consistent – and you and your emplyoees aren’t neither effective nor efficient. You give a wrong impression. It looks like you do not care about the results. It look like that the work of your employees doesn’t really matter to you. That’s fatal!

But don’t act as a micromanager. Control results, but not the steps towards the result. Avoid micromanagement by all means.

How can you avoid being inconsistent in your day to day work?

7 Tips to achieve consistent leadership!

1. Your commitments are a word of honor!

Your deeds must follow your words. Little things count.

Keep your commitments – always – no matter whom you gave it, and no matter how seemingly unimportant it may seem to you. You gave the commitment voluntarily. No one put the gun to your head, right?

If you tell one of your employees, you send him the e-mail on Wednesday, your employee should not receive the e-mail on Thursday! Otherwise you destroy employee motivation. You don’t want that, do you?

Take any of your commitments seriously – as serious as a word of honor. That’s what true leaders do!

2. Focus! Ask only what is truly important!

If the boss wants to become consistent, he wants this change immediately. He changes his behavior and wants his employees to change immediately as well.

But change is mostly not working that quickly. It takes time to get all on board. The new rules must not only be heard but also understood and accepted. Your employees need time to realize that your behavior change is serious and will stay long term.

So do not change everything at once, but go to the things that are really important. Name the important things by name and be there consistently. But do not get bogged down with consistency in unimportant trifles.

3. Keep a written record of agreements!

If you make arrangements or give a commitment, write it down. No need for a comprehensive protocol. A short e-mail just mentioning the results is fine.

4. Define objectives and actions verifiable and transparent!

Qualitative goals can become a great danger. Pseudo Goals such as:

“We will improve our communication!”

“We will increase our supply rate!”

do nothing if they are not quantified or if at least measures and actions with deadlines and responsible are derived.

General calls for greater customer focus and for increase of competitiveness will not do any good. These calls are getting lost in the daily operating business. The manager has to make sure goals and actions are clearly defined: Who is doing what until when? Only then he can control the results later on.

5. Plan the dates for reviews well in advance!

As a manager you should regularly check milestones. Have the objectives been achieved? It is helpful to develop your own appropriate control structures to remove your own inconsistency and inefficiency.

One problem is often that managers understand that the regular control is important, but they do not classify them as a matter of urgency.

A customer call or a problem in the production is urgent. It appears suddenly. Are these things strongly important? Mostly not. In contrast, regularly checking results is crucial important, but has mostly no urgency. Therefore it often falls by the wayside.

You can change this. Just make important things urgent! How? Assign dates for important things – do it months in advance!

For example: Fix a date once a month for a review meeting. In that meeting your employees report on the progress of their projects and you review the departmental goals regularly.

With the start of the year fix all these monthly meetings for the next 12 months in advance. Instruct your secretary that these dates are important and should not be canceled or postponed.

In this way these review meetings will become a habit for you. Believe me you will make a big step towards consistent leadership if you do this.

6. Put sanctions for seemingly mundane missed deadlines!

A Meeting must start on time. You need to make that a habit. To force all participants – including yourself – to be on time you can do the following:

Have a piggy bank in the meeting room. Anyone who is late must interject $ 1 per minute he is late. You as the executive have to throw in $ 5 per minute!

If the piggy bank is full, donate all the money to a charitable organization.

You will be surprised how quickly you and your employees get used to be on time.

7. Celebrating Success!

If your team and you have achieved important goals, celebrate. This doesn’t need to be expensive. It can be a nice dinner at an Italian restaurant or just a chocolate cake that you bring to the meeting.

The celebration of success will not only strengthen the team spirit. Rather, it also means that you and your employees connect positive experiences with the consistent checking of results – and that helps to be more consistent.

Employee efficiency! How to create efficiency in the workplace.

How’s your employee efficiency? How is your efficiency in the workplace around them?

A lot of managers are unhappy with the performance of their employees:

“My employees often do not focus on the right things and they simply do not work efficiently!”

Many think that this can be changed just with proper training of the staff. Well, it’s mostly not that simple. It is rarely purely the fault of your employees.

Efficiency in the workplace? To be efficient or to be effective?

employee efficiency and efficiency in the workplace

Efficiency in the workplace depends not just on your employees.

It is crucial to distinguish between effectiveness and efficiency. If you are effective you are doing the right things. If you are efficient you are doing the things right.

In other words, effectiveness is the goal and efficiency addresses the way!

Effectiveness asks the “what” and efficiency asks the ‘how’.

Why is this distinction important?

First things first: First think about being effective and then being efficient. First ask what needs to be done and then how.

Let me give you an example:

You want to cut down a tree in the garden. Then it is not effective starting to cut off the branches or to mow the lawn around the tree. It helps you not eventually come closer to your goal – namely to cut the tree.

However, it is effective to cut the tree with a blunt axe. This may take some time, but eventually you will cut down the tree. Surely it makes more sense to use a sharp axe or even better to use a chainsaw.

All three methods are effective because they serve the purpose. The methods differ, however, in terms of efficiency.

What does that have to do with my employees?

If your employees are often working on the wrong things, they do not work effectively. If this is the case, usually the objectives are not clear.

Whose job is it in a company to have the vision and to set the objectives? Exactly: That’s your job as the executive.

If you complain, that your employees are doing the wrong things, make sure that the vision and the objectives of your company are clearly communicated and understood by all your staff. Otherwise they don’t know how to prioritize their work.

But I cannot specify everything…

You don’t need to specify everything. But you need to set the direction. You need to say what is important, otherwise employee efficiency will suffer.

Do your employees really know your company’s vision and the business objectives? Don’t answer with “Yes, of course” so easily.

Ask your employees. You will probably be amazed how little the answers coincide with your vision and your goals.

Prioritize only works if you know the goals!

If you want your employees to act in your best interests, business vision and goals must be clear. If your employees have to work on multiple tasks, they need to prioritize. You can help them to stay focused on their goals. But that is only possible if they know what the purpose of their work is, what is most important for the company.

As an entrepreneur and executive it is your task to define the business vision and goals and constantly talking about it. Here you find my 5 tips on how to set goals with employees 

Employee efficiency: But they know their goals …

OK, Now if vision and goals are clear and understood – but you still have the problem that your staff does not provide the expected output. What can be the reason?

In most cases the reason is not laziness of the employees. Think about the following three situations employees may have to cope with:

1. The desire to be efficient

Sometimes, an employee strives to be particularly efficient. Therefore he thinks he needs to work very quickly. This can be the case if the boss repeatedly stresses that the team needs to be more efficient. The result is that the employee starts to work in haste without first to clarify the goal.

An example:

The employee gets a new project. He just skims the description for the new project briefly. He successfully worked on similar projects for several other customers. In order not to waste time, he starts immediately.

It is just a pity that this project differs from the older projects slightly in a few points. Unfortunately he overlooked this. In the following days, he works very efficiently on the project. But the result is unfortunately not what the customer ordered.

His desire to be particularly efficient made him doing the wrong things. When he realizes that after a few days, he needs to put a lot of effort, time and money into correcting and reworking. Finally he is successful with the project – but was he efficient? Not at all!

2. Missing helicopter view

Many people find it difficult to cope with frequently changing requirements. If a new project gets on their desk, it is important that they do not ignore it and work on with their existing projects. They need to step back, get an overview about their new situation and clarify what is now important:

  • Does the project they are working on is still No1 priority or does it need to be postponed?
  • Having a new responsibility for the new project will they still be able to meet all the deadlines they committed to?
  • If not, do they raise their hand and tell their managers about it?

Often employees don’t change from their detailed work view into the helicopter view. They are bogged in details and try to work harder and quicker. They want to improve their situation by working more efficiently. But it would be necessary to firstly think about effectiveness.

Getting into helicopter view and thinking about effectiveness can be difficult – especially if you’re pressed for time and lost in details. But everyone can learn to regularly take the helicopter view.

As a Manager you can coach your employees to get into helicopter view. But take care that you don’t just tell them what they should do, but let them suggest their priorities. Discuss it with them. In that way you really coach them and they will improve their effectiveness over time.

3. Wrong priorities

Sometimes people just work based on wrong priorities. You may know it from yourself – at least I do. Instead of starting with the most important task, I often prefer to work on the ones, which are most fun or give instant rewards. Reading my emails seems to be more fun and joy than working on my tax declaration.

Acting like this is obviously not effective. Again, it helps to regularly take the helicopter view and to question actions and priorities regularly.

Do your employees know exactly your business vision and the business goals?

How to motivate yourself to reach your goals

motivate yourself

How to motivate yourself.
Image: LuMaxArt/ Resource: www.bigstock.com

“Setting goals” is part of how to motivate yourself, but it isn’t enough. You must define action plans to ensure that your objectives are attained – and you must also execute these action plans.

I am sure that you are familiar with this: The implementation and stamina is the tough part – especially when changing your own habits.

Motivate yourself to become more efficient!

Let’s assume you need to be more efficient. For this reason, you have decided to limit yourself to checking your emails only twice a day. You want to focus on the important issues and not be constantly distracted by insignificant emails. You want to prevent email overload. That is a great intention. You know why you want to do it. You’re intrinsically motivated.

You are full of energy in the first few days and vigorously stick to your own rule: You read your emails only twice a day: once in the morning around 11:00 a.m., and then again in the afternoon around 5:00 p.m.

The email software is shut down for the rest of the day. Terrific. You are getting much more work done during the first week, and are focusing on the actually important issues.

And now it gets tough!

But you cannot stick with it. You cannot resist after the weekend: You have barely entered the office, and the email software is up and running: All you want is to take a quick look at what came in over the weekend. – That’s unfortunate. You did not stick by your own rule.

The next day, you open your email software at 11:00 a.m., but don’t close it after you have read your emails. You’re waiting for an important email from your employee. He promised to send you the presentation for tomorrow’s meeting. And once more, you fail to stick by your own rule.

You can probably guess the rest: After no more than three weeks, everything is back to usual. Your email software is constantly running, you immediately read every incoming email, and your efficiency is back to rock bottom. You are back to focusing on a myriad of details in the operational part of the business. This is unfortunate! Motivate yourself failed.

To motivate yourself is difficult?

Why is it so difficult to break one’s own habits? For example, why don’t New Year’s resolutions typically survive past the second week?

The reason can be found in one’s own willpower. Almost no one can withstand it for more than 1-2 weeks. But a minimum of 4-6 weeks are needed to form a new habit. Some even say it takes more than 60 days.

What can you do to motivate yourself?

Before I reveal the solution for this problem, I want you to think about the following situation: What would happen if you knew that every time you violated your resolution,

• $ 1,000 are automatically deducted from your account

or

• Someone would hand you a resounding slap in the face.

Would that be helpful? This might just work, right? Avoiding the pain would be a decent motivator to stick to one’s own rule. This would even work when your own willpower begins to fail you.

And now think about the following: What would happen, if every day that you stuck with your own rule, someone

• would give you $ 1,000 as a gift

or

• you would be surprised with your favorite meal, wine or dessert in the evening?

Would that be helpful? Here again: This would probably work for most people.

Change is driven by strong motivation!

People want to experience pleasure and avoid pain! What you need is something that triggers an emotion in you. If you have that, then you don’t need discipline. Declining willpower then no longer threatens your good intentions.

To implement your own intentions and motivate yourself over a period of several weeks, you can use this kind of extrinsic motivation: choose between the flight motivation or the goal motivation.

You can either penalize yourself if you didn’t stick with your intentions at the end of the day, or you can reward yourself. Neither the penalty, nor the reward has to be as drastic as the aforementioned examples. It is strictly up to you.

Pleasure or pain?

Psychologists will say that flight motivation is the better of the two to break a habit or doctrine. But to instill a new habit, the goal motivation is probably the better choice.

My recommendation: Simply experiment to find out what works for you and how to motivate yourself. I wish you lots of success and stamina with your good intentions. Here are 3 tips to help you:

3 Tips to stay motivated

1. Put it in writing!

You already know that objectives and action plans should always be recorded in writing. But also draw on your motivation yourself. Think about your motivations, and write these down in advance for each day.

An example for flight motivation:

If I leave my email software up and running, then I am not allowed to watch my favorite show tonight.

An example for goal motivation:

If I am successful in only reading my emails at 11:00 a.m. and at 4:00 p.m., then I can watch my favorite show tonight.

You may think this sounds trivial or immature. This may be so – but it works. Give it a try! You only need to rely on these motivations for the first 6 weeks. After that you will have become used to the new rule, and will use it automatically.

2. Have an accountability partner

It is very helpful to tell others, for instance your partner, about your intentions, motivators and also how you try to motivate yourself. This approach will help you to rigorously implement the reward or penalty.

Try to find someone who checks in on you time to time how you are doing with your goals. This can be a mentor, friend or even one of your employees. Just openly ask him or her if they would be willing to become your acountability partner.

3. Find a routine for yourself

Create a schedule that works for you, but consistency is key. It will become much easier, if you work at your best time. For instance: schedule your routine for the morning if you are a morning person.

 

 

Effective Meetings – How to prepare and hold them without wasting valuable time.

Every day many non effective meetings take place. Lots of managers spend as much as 50% of their time at work in appointments, meetings and conferences.

Many of these are certainly necessary and serve a purpose. But frequently, meetings are prepared poorly and waste the valuable time of the participants.

Effective Meetings

Effective Meetings? Not really.
Image: TEA/ Resource: www.bigstock.com

Effective meetings?

You are most likely familiar with meetings that were intended as decision-making committees and ultimately degraded into a free for all. Loosely according to the motto:

“Meetings are indispensable when you don’t want to get anything done!”

Of course employees need to exchange and discuss information. It is also true that many decisions are best made in meetings, assuming that all decision makers are invited.

But these effective meetings must be prepared well, and be managed efficiently and on point.

When planning an effective meeting, you should ensure that the number of participants is held to a minimum, but is at least large enough to make the required decisions.

Create the proper environment: The success of your appointment begins with adequate preparation:

5 Steps to take before an effective meeting

1. Do you really need a meeting?

Before scheduling an appointment, you should therefore always ask yourself: is it truly necessary to have an official meeting? Is it possible to replace the appointment with e-mails, a telephone call or a telephone conference? If yes, don’t call for a meeting.

2. What is the purpose?

Develop clear expectations about the objective, or the objectives that you hope to achieve with the meeting.

Be specific and write it down. What do you want to achieve with the meeting? Is the purpose only to provide information? Are you planning to discuss certain topics and to develop ideas?

What decisions should be taken in the meeting? A meeting has always to be result oriented. Be crystal clear about the desired outcome!

3. Who should attend the meeting?

Effective meetings should hold value for anyone invited to them. Time is money. If you invite people to your meeting who don’t deliver value or don’t get value out of the meeting: Don’t invite them!

4. Do you have an invitation and an agenda?

Clearly outline what the objectives are and how you expect participants to prepare. For each topic plan a separate agenda item with a description of the objective and schedule the time for it. Don’t overestimate what you can do in the meeting.

When convening a meeting, you should also determine who is responsible for drafting and sending the invitations. Who manages confirmations and cancellations.

5. How long will the meeting last?

Be precise with your timing and planning. When will the meeting start and when will it end? As a rule of thumb: For most of the meetings: Don’t go for more than 1 hour.

Set times for each topic and during the meeting stick to the time table! Most important: Start and end on time! Always!!! You don’t want to jeopardice deadlines of other meetings or projects.

Some more valuable tips for your preparation:

What exactly is the topic?

The invitation to an appointment should clearly outline what the objectives of the meeting are, and how you expect participants to prepare.

For each topic, plan a separate agenda item with a description of the objective and the scheduled time. Don’t forget to designate the person responsible for preparing this agenda item, i.e.:

AI 2:
Information about the status of the new CRM system rollout,
presented by: Mr. Smith, time: 15 min.

What else do we need?

Invitations to your effective meetings are also intended for the individual participants to prepare. Ensure that participants are provided with all required information, such as the agenda, an outline of the topic to be discussed and the minutes of the last meeting. This is best accomplished well in advance, along with the invitation.

What room do we use?

Book the correct room for your event well in advance. You will need a large space for an informational event with many attendees. You may also need to arrange for a microphone system and a projector and screen.

Workshops intended to identify ideas call for sufficient pens, flip charts and pin-boards.

Does everything work?

If you are the person in charge of the meeting you should be there 5 to 10 minutes before. Verify that everything is porperly prepared for a smooth meeting.

During your effective meeting

If you are the moderator you control the meeting. You enforce the rules. Of course, you must adhere to these yourself and be a good role model.

On-time start

Ensure that your meeting begins on schedule. It goes without saying that all participants should be present on time. Accept late arrivals only if absolutely necessary. Arriving late demonstrates a lack of respect toward you and the other participants.

I vividly recall a production manager who had a large sign posted in all conference rooms of his factory that said:

“Being on-time is a key quality criterion!”

Correct!

Who takes the notes?

After welcoming the participants, you must first decide who takes the notes: Who will be the note taker?

Normally, meeting notes are sufficient if they are a brief, understandable and to the point written summary of the results. Ensure that any agreed to action plan always has a responsible person and a deadline assigned.

“Participants discussed the new CRM system. Several employees are struggling with the system. A decision was made to conduct employee training.”

Wrong! A decision was apparently made, but the meeting failed to decide who should take care of this and by when.

It’s therefore frequently useful to not only take notes about the meeting results, but to also visualize the results on a blackboard or a flip-chart. This approach will much more readily make you and the participants aware that you forgot to designate a deadline and a responsible person in the heat of the moment.

Who receives the meeting notes and by when?

The meeting notes do not take much time to write. The note taker can frequently write the notes during the meeting and forward these to the participants. But he should have the notes written no later than the next day and have sent these to all participants.

Before sending the notes to other recipients outside of the group of meeting attendees, give them an opportunity to provide any feedback about misunderstandings or omitted results. You should plan at least 1-2 days for this and let the participants know about this in advance.

What about the action plans from the previous meeting?

Did you designate the note taker? Outstanding. You should then review the notes from the previous meeting item by item – assuming that a previous meeting took place.

Were all agreed to action plans implemented as planned? If not, why not? Do you need to extend the deadline or do the participants have to work out a new solution? Ensure that the result is again recorded and that it is brought back up at the next meeting. By taking these steps you are facilitating the implementation efforts.

Rules of conduct for meetings?

  • Effective meetings require certain basic rules. The most important ones are:
  • Everyone is on-time!
  • Anyone should only speak if they have something truly newsworthy to contribute!
  • Everyone is brief. Limit verbal contributions to 2-3 minutes!
  • Shut off your Cellphones!
  • Don’t read your e-mails in the meeting!

I am getting mad when people read e-mails during the meeting. I hate that! It is a typical leadership mistake, if you allow this – oreven worth – if you do it.

Watch the video below to clearly understand how to handle important e-mails in a meeting:

What to do if you run out of time?

When the scheduled time has expired for an agenda item you must decide whether to defer the item, to convene a separate meeting, or to process or prepare the issue in a smaller group.

You are free to discuss this with the participants, but the ultimate decision rests with you as the meeting moderator.

How should you end your effective meeting?

Certainly no later than at the end of the meeting you should schedule a follow-up appointment with the participants, if needed. Afterward you or the note taker briefly summarize the results of the meeting. You end the meeting by thanking all participants.

Now it is your turn to trun your next meeting in an effective meeting.

 

The inspirational quote:

“Meetings are the backside’s victory over the mind.”

Willibald Alexis

Are you a true Leader? Do you encourage your people?

True Leader

True Leaders!
Image: Ayeshstockphoto/ Resource: www.bigstock.com

Are you just a manager or are you a true leader? As a leader you must focus on

  • People not on transaction
  • Success and not on failure
  • Future not on the past

If you are a true leader you are a people person. A leader encourages and rewards people. A leader pays attention to people.

Ask yourself the following 5 questions and check if you are a true leader:

1 How do you handle phone calls?

Do you really give your employees undivided attention?

Assume you have a meeting with one of your employees: Does your employee have your full undivided attention? What if your phone rings?  Do you take the call during the conversation? What’s your answer?

A lot of managers respond:

“It depends who is calling and if it is important!”

Others say:

“No, of course not. I don’t take the call”

You know what a real leader says?

“My phone is never ringing when I am in a meeting with one of my employees. I will always turn it off. Calls are forwarded to my secretary. If it is really important she will let me know.”

How you handle phone calls in a conversation shows if you really are a leader. So, turn off your smartphone when you are in a conversation – always!

2 How do you handle emails?

I know managers who process emails during meetings on their Smartphone. Are you doing this as well? What is the point of this?

If brain research has taught us anything in recent years it is that multi-tasking is neither effective nor efficient. I can either read my emails or I can participate in the meeting!

If the meeting is not important, if it is not an effective meeting – why the hell are you as the manager present at the meeting? If the meeting is useless, why not cancel it?

You may say:

“Well, the meeting is important but some emails are important as well! I need to read them!”

What? I assure you: Urgent and important issues will never be sent by e-mail. If someone has an urgent matter for you that is also important, they will always contact you in person, or they will call your secretary.

Believe me: You will not be notified by email if your house is on fire. If you suffer from email overload click here.

3 How do you communicate?

True leaders inspire their people. How do they do that? True leaders take care that their message is understood. That is the most important key to the success of a business leader. A true leader communicates clearly.

Unfortunately lots of managers talk to their employees like that:

“The financial uncertainty and lack of confidence in the market place has been increasingly challenging, but due to our strategic fit, our synergies achieved and our core competencies we think outside the box to add more value and have a win-win situation with our customers to sequentially leverage our efforts and to improve our bottom line. – Let’s go for it!”

Lots of managers just talk but they don’t really say anything. In business presentations they use buzzwords to sound intelligent, but in the end it is just boring and blah blah.

A true leader tells it like it is and he gives complete, understandable information. True leaders are specific and they use plain English! They want to be understood.

Clear communication is the most important key to success of business leaders. So to grow into a true leader, you must learn how to be crystal clear in your communication.

Don’t use buzzwords! Be specific and use plain English.

 4 How do you manage your day-to-day tasks?

How much time do you spend with operative management like administrative stuff, budget controlling, day to day work? Most managers tell me that they spend about 90 % of their time with these operative tasks.

So they only spend 10 % of their time with leadership tasks – with the future of their business, with vision, goals and strategies with talking, informing and inspiring employees.

Why do these managers only have 10 % of their time for leadership? Most of them do not understand how important it is. They do not delegate. They want to be involved and to be in control of everything.

But as a manager you have to delegate most of the operative tasks to your employees. That is why you are a manager. Otherwise you do not have the time for the important tasks: the leadership tasks.

Try to spend at least 50 % of your time with leadership tasks. Therefore, think about which of your daily tasks can you delegate?

Do you really need to

  • decide how many pencils your company need to purchase?
  • control all company bills in detail?
  • read and sign every paper?

Don’t be a micromanager, but strive to be a true leader!

5 How do you earn trust?

Leadership is about trust. But trust has to be earned.

Some managers think their employees will trust them because they are the managers. Other managers behave in a friendly way and talk nicely.They think that this will help them to earn the trust of their employees. – But all of that is nonsense!

The only way you earn trust is by walk the talk! Do what you say you would do, don’t make empty promises. True leaders don’t break their word!

Now, lots of “wanna be” leaders tell me:

“I know that and of course I behave like that: I am a true leader. I always stick with my commitments.”

Really? What’s about that promise you gave to your employees about the 5 % salary increase?

“That is not my fault. My boss in our headquarter refuses to make any salary increases this year.”

Aha, so why did you promise something which is out of your control?

If you want to be a true leader: Don’t take the easy way. Only promise what is under your control and what you can keep.

Work hard to keep your promises all the time – even if the action you promised seems to be not important.

If you promise your employee that you send him an email feedback on Monday, you better make sure that he receives that email on Monday and not on Tuesday morning.

Always keep in mind:

“Most people give trust away slowly but they take it back quickly. It often takes years to build trust and it can take seconds to destroy trust.”

So, if you want to be a true leader:

“Keep your promises – always – even the very small ones! Only make a promise if you can keep it.”

But there is more about true leaders…

True leaders need disagreement

It is quite natural: If you have a great idea, it feels good when others telling you:

“Waoh, That’s a fantastic idea.”

It is so good for your ego, isn’t it?

But be careful: If your employees tell you always how great you and your ideas are, something is going terribly wrong.

Avoid the Yes-Man-Mentality

Managers often tend to surround themselves with people who agree with them and who think like them – or at least always saying “Yes” to all what the boss presents.

That is dangerous. True leaders do it differently. You need people in your team who are not like you. You need people who challenge your ideas, who think differently and who may suggest even the opposite way of your presented direction.

Do you really need redundancy?

Gen George Marshall said once:

“If you and I agree all the time, one of us is redundant!”

Good disagreement is central to progress. If you don’t allow dissent, you produce a company culture of stagnation, fear and frustration. The result: Employees with good ideas leave your company or they mentally resign. They sit back and protect their jobs by agreeing with everything you suggest.

If that’s the case you have surrounded yourself only with “Yes–Men!” That’s not what you and your company need. Avoid it by all means.

You need controversial discussions!

Ideas need to be discussed – controversially. You need to encourage your people to challenge you and your ideas. Encourage disagreement and use it to empower collaboration and decision making.

Disagreement vs Disrespect

There is a difference between disagreement and disrespect! Don’t confuse the two.

As the manager or as the subordinate: Be honest and tell what you think, but do it politely. Disagreements should not become personal.

However, if the decision is made after discussions and balancing pros and cons, dissent must stop. Once the decision has been made, the employees need to understand that they have an obligation to support the decision – even if they disagree with the decision.

 

A true leader asks the right questions correctly

Any salesman worth his salt knows: He who asks questions leads. This is old news. But in spite of this, many managers are not aware how important and helpful, but also powerful correctly placed questions can be.

The controlling nature of questions is impressively put on display during interrogations, as shown in crime dramas.

For instance, a suspect is questioned by a police officer. The police officer applies increasing pressure by asking short questions in rapid succession. The suspect is increasingly pressed into a defensive position, from which he desperately attempts to explain himself. The same happens to the poor employee who has to defend himself against the staccato of pressing questions from the Chairman after a presentation.

Questions as a demonstration of power

Some managers use these pressing questions intentionally to demonstrate their power. But others are not even aware that they present themselves as far too dominant, and are perceived as a threatening inquisitor and attacker. This is very damaging. Such behavior is perceived as showing little regard, and will frequently trigger fear, demotivation and frustration. True leaders don’t do this.

When a behavior pattern of authoritarian questioning becomes part of the company culture this results in submissiveness and sandbagging. These companies can forget about innovation, out of the box thinking and commitment.

How can questions be defused?

How can multiple topics be explored by questions, without the questions feeling like an interrogation? Several options exist. The most important point is: allow the other person to finish, and insert pauses between the questions. Consider: The shorter the question is formulated, the more pressing it is perceived by the counterpart.

You can attenuate your questions by preceding some of your questions with a personal statement. Instead of asking:

“Why did you make the decision this way?”

try saying:

“I can see that you were in a tough situation. What led you to make the decision this way?”

You can also briefly introduce the background of your question with one or two sentences before asking the actual question. This keeps you from constantly badgering your employees with short questions.

Avoid countering with “why”

Pay attention to the classic “why” question. In combination with a pointed question, this is almost always perceived as an attack. Posed as a single word question, “why” achieves maximum confrontation. In the end you can counter any response with “why?”. Avoid this at all costs.

Expressing esteem with questions

Questions can be used to structure and control conversations. Focused questions can also be a terrific way to get others to think. But this will only work if your counterpart feels that you hold him in high regard. You will not achieve this with a barrage of questions.

The inspiring quote

“Leaders don’t create followers, they create more leaders!”

Tom Peters